21R1.3 Maintenance Notes

The items listed below were added in 21R1.3. Maintenance items in the Veeva application are corrections to existing functionality.

211.3.502 (August 2, 2021)

General

Platform Issue Description Issue Number

Browser (Classic)

Buttons invoking the browser's alert function were unresponsive in Google Chrome 92. 

CRM-230687
CRM-230790
CRM-230560
CRM-230798

211.3.500 (July 22, 2021)

Engage Meeting

Platform Issue Description Issue Number

iPad

When a user attendee joined a meeting in which the host had begun sharing content, a white screen displayed for the user attendee.Eng

CRM-229431
CRM-229625

Territory Management

Platform Issue Description Issue Number

Browser (Classic)

When a Territory Utilities session expired, unwanted email notifications were sent. 

CRM-229149

211.3.400 (July 15, 2021)

Account Management

Platform Issue Description Issue Number

Browser (Classic)

The My Accounts screen displayed only 2000 child account records. 

CRM-228157

211.3.300 (July 8, 2021)

Call Reporting

Platform Issue Description Issue Number

Browser (Classic)

Calls containing both key messages and the --cat section signal could not be saved or submitted unless the user also had FLS permission to the Call2_Key_Message_vod field on the Vehicle_vod object. 

CRM-228695

CRM-228931

Events Management

Platform Issue Description Issue Number

iPad

After searching for attendees outside of their territory, event organizers could not add multiple attendees at once if there were no results inside of their territory.

CRM-228159

Other

Platform Issue Description Issue Number

Browser (Classic)

Legacy internal test classes were removed from customer orgs.

CRM-227655

211.3.200 (July 1, 2021)

Call Reporting

Platform Issue Description Issue Number

Windows Tablet

When users selected the Record a Call button on a child account displayed in the Account Hierarchy, an error occurred. 

CRM-227168

Engage Meeting

Platform Issue Description Issue Number

Browser (Classic)

If an Engage meeting began just before midnight UTC and ended after the start of the job that pulls attendee connection data into the Engage server, the Engage meeting did not have accurate attendee connection data.

CRM-227868

Events Management

Platform Issue Description Issue Number

Browser (Classic)

Comments entered during event actions other than Submit for Approval were not saved.

CRM-227099

Windows Tablet

An error occurred when creating Expense Headers with blank spaces in the page layout.

CRM-227105

Browser (Classic)

The zvod_Start_Time_vod and zvod_End_Time_vod fields did not populate on EM_Event_vod records when the fields were read-only on the page layout.

CRM-226534

MyInsights Studio

Platform Issue Description Issue Number

Browser (Classic)

When using hardcoded number values inside certain expressions, the OK button remained unavailable.

CRM-227492

Browser (Classic)

When using the date addition expression in a where clause, users could select non-numeric values for the Max, Min, If, and Pick One expressions.

CRM-227671

211.3.100 (June 24, 2021) 

Account Management

Platform Issue Description Issue Number

iPad
iPhone

The first letter of URL field labels was always capitalized, regardless of the actual field label.

CRM-224881

Browser (Classic)

User territories on the Account page did not display territories that used rule-based assignments.

CRM-225395

Online 

When multi-VMOC sync was enabled, Accounts did not display for users using multiple devices in parallel.

CRM-225805

Call Reporting

Platform Issue Description Issue Number

iPad
Online

When a user added more than 25 key messages to a call report, saved the call report, then edited the call date or time from My Schedule, the values in the Key_Message_vod field were deleted from the call key message record.

CRM-221603

iPad

When a user with Child Accounts enabled created a call report from an event, the expected primary parent account did not display for suggested attendees. 

CRM-223039

Browser (Classic)

On group calls, the Vehicle field was not marked as required on Key Messages and the expected error message did not display when the user selected Save.

CRM-225972

Browser (Classic)

In Lightning, check boxes on the call report did not display with the expected style.

CRM-226535

Call Scheduling

Platform Issue Description Issue Number

Windows Tablet

Dates in My Schedule did not reflect the operating system’s regional format settings.

CRM-225476

CLM

Platform Issue Description Issue Number

Windows Tablet

When displaying PDF CLM content, the thumbnail sidebar of the PDF viewer sometimes displayed.

CRM-222115

iPad

When displaying CLM content while connected to an external monitor, the device’s auto-lock setting was not disabled.

CRM-223327

Engage Meeting

Platform Issue Description Issue Number

Windows Tablet

When joining meetings or events in quick succession using the Windows HCP Engage app, an error sometimes occurred to prevent the HCP from joining.

CRM-226388

iPad
Online

Users could not schedule Engage meetings when their language was French.

CRM-226070

Browser (Classic)

An error message incorrectly displayed when joining an Engage meeting on IE11.

CRM-225826

iPad
Online

When the {{insertEngageAndZoomJoinURL}} and {{addToCalendar}} tokens were used together in an invitation, the Engage link in the generated .ICS file did not behave correctly.

CRM-226806

Events Management

Platform Issue Description Issue Number

Browser (Classic)

Searching for an account to add to an Expense Header did not sort correctly.

CRM-206177

Browser (Classic)

In Lightning-enabled orgs, users could not view a speaker’s CV from the Safari browser on the iPad.

CRM-219843

iPad

Browser (Classic)

After the user selected Go Online, the Send Email page did not display correctly.

CRM-220620

Browser (Classic)

When budgets were deleted from an event, budget totals did not recalculate.

CRM-221351

iPad

An error occurred when adding an account to an event using Network Account Search.

CRM-222799

Browser (Classic)

An error sometimes occurred when scheduling events in orgs with a 24 hour time format.

CRM-222800

Browser (Classic)

Closed virtual events were not processed by the Engage Post Processing job.

CRM-224049

Browser (Classic)

Standard field labels on EM_Event_vod related lists did not translate.

CRM-224160

iPad

When submitting an event to Cvent, an error displayed despite the event successfully submitting.

CRM-224422

Browser (Classic)

The Preview QR Code button did not display on events created before the feature was enabled.

CRM-224991

iPad

An error occurred when the user attempted to access an event’s generated sign-in sheet before the generation process completed.

CRM-225294

Windows Tablet

The Japanese labels for the From and To fields on the Event Filter modal were incorrect.

CRM-225564

iPad

An error occurred when using the Parent Event lookup when creating a new event.

CRM-226219

Browser (Classic)

In rare cases, an error occurred when selecting a speaker to add to an event.

CRM-226438
Online An error occurred when generating print invitations for events with a large number of attendees. CRM-225574
Windows The statuses of Event Attendees and Event Speakers did not display on the corresponding Account Timeline. CRM-225771
Online In Lightning-enabled orgs, the Notes related list on EM_Event_vod records did not display correctly when notes had long titles or a long text preview. CRM-227011

Medical

Platform Issue Description Issue Number

iPad

The text in the Description field on a Medical Insight was truncated.

CRM-225215

Medical Events

Platform Issue Description Issue Number

iPad

Long values in the lookup dialog fields were truncated.

CRM-214747

Browser (Classic)

The parent account did not display when a user selected a custom view for Manage Attendees.

CRM-217947
Online When a user selected Go Online from a medical event they were unable to use the Send Email functionality. CRM-220620

iPad

A Medical Event did not display on the Multichannel Calendar.

CRM-225001

Medical Inquiries

Platform Issue Description Issue Number

iPad

iPhone

When internet connectivity was lost, the error message displayed did not include the graphic.

CRM-223712

Browser (Classic)

When a validation rule definition used ISBLANK, the validation rule did not evaluate correctly if the user did not have Create permissions on the Medical Inquiry object.

CRM-224822

Multichannel Cycle Plans

Platform Issue Description Issue Number

iPad

The Last Calculated field label was not translated into Russian. 

CRM-221480

MyInsights

Platform Issue Description Issue Number

iPad

When a user navigated to CLM from MyInsights content, exiting CLM returned the user to My Accounts instead of the MyInsights content.

CRM-223306

iPad

iPhone

Browser (Classic)

Windows Tablet

When a field name was entered incorrectly in the queryObject function, MyInsights content did not display correctly.

CRM-225004

MyInsights Studio

Platform Issue Description Issue Number

Browser (Classic)

When a user’s locale used a currency-specific locale value, the user was unable to deploy MyInsights content.

CRM-225394

Network Integration

Platform Issue Description Issue Number

Online 

When some Edit DCRs for new accounts were sent from CRM to Network and updated in the DCR inbound process, they were processed before the New Account DCR, causing an unintended merge for unverified records.

CRM-203487

Order Management

Platform Issue Description Issue Number

Windows Tablet

Validation rules did not execute properly when evaluating a percentage field with more than 2 decimal points.

CRM-222038

Surveys

Platform Issue Description Issue Number

Browser (Classic)

Some survey response text displayed in the wrong shade of gray. 

CRM-225791